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Store Policy

Because We Care

We founded Cape Town Carpentry with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

Terms & Conditions

Our Policy

Last update & Effective Date : 25-02-2022

 

  • This website is owned and operated by Cape Town Carpentry PTY Ltd.

  • These Terms set forth the terms and conditions under which you may use our website and services as offered by us.

  • This website offers visitors MDF / SupaWood Products.

  • By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

  • In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.

  • You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

  • When buying an item, you agree that:

    • you are responsible for reading the full item listing before making a commitment to buy it;

    • you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. 

  • The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

RETENTION OF RIGHT TO CHANGE OFFERING

  • We may, without prior notice, change the products; stop providing the products or any features of the products we offer; or create limits for the products.

  • We may permanently or temporarily terminate or suspend access to the products without notice and liability for any reason, or for no reason.

 

WARRANTIES & RESPONSIBILITY FOR SERVICES AND PRODUCTS

  • When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us.

  • We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

 

OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS, DESIGNS AND LOGOS

  • The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Cape Town Carpentry PTY Ltd.

  • Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

RIGHT TO SUSPEND OR CANCEL USER ACCOUNT

  • We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations.

  • You may discontinue use and request to cancel your account and/or any services at any time.

  • Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

INDEMNIFICATION

  • You agree to indemnify and hold Cape Town Carpentry PTY Ltd. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products offered on the website.

LIMITATION OF LIABILITY 

  • To the maximum extent permitted by applicable law, in no event shall Cape Town Carpentry PTY Ltd. be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

  • To the maximum extent permitted by applicable law, Cape Town Carpentry PTY Ltd. assumes no liability or responsibility for any:

    • errors, mistakes, or inaccuracies of content;

    • personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our products; and

    • any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

 

RIGHT TO CHANGE AND MODIFY TERMS

  • We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms.

  • Your continued use of the Website or our products after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the products.

PROMOTIONAL EMAILS AND CONTENT

  • You agree to receive time-to-time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages).

  • If you don't want to receive such promotional materials or notices – please just notify us at any time.

 

PREFERENCE OF LAW AND DISPUTE RESOLUTION

  • These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The Republic of South Africa, without respect to its conflict of laws principles.

  • Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in The Republic of South Africa. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

CUSTOMER SUPPORT DETAILS & CONTACT INFO

Address: Unit 1, Stella Mews, 23 Stella Road, Montague Gardens, 7441

Email address: info@capetowncarpentry.co.za

Contact Numbers: (Landline): +27 21 569 9339 (Mobile): +27 78 862 6639

Our Privacy Policy

Your Data is Secure

  • This Privacy Policy applies to all users of our Website, related mobi-sites and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.

  • The purpose of this Privacy Policy is to set out how, why and when Cape Town Carpentry PTY Ltd. (“Cape Town Carpentry PTY Ltd.”) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

  • It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.

  • Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e. bold) which:

    • may limit the risk or liability of Cape Town Carpentry PTY Ltd. or a third party.

    • may create risk or liability for the user.

    • may compel the user to indemnify Cape Town Carpentry PTY Ltd. or a third party.

    • serves as an acknowledgement, by the user, of a fact.

  • We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.

  • In this Privacy Policy, the terms -

    • “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.

    • “we”, “us” or “our” refers to Cape Town Carpentry PTY Ltd..

    • “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user. d. “registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password as well as other Personal Information in order to order goods and services on our Platforms.

IF YOU ARE BELOW THE AGE OF 18

  • If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them.

  • We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

  • Cape Town Carpentry PTY Ltd. processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our services to you.

  • When you register to use our Platforms, we may collect the following Personal Information:

    • name and surname.

    • email address.

    • physical address.

    • gender.

    • mobile phone number.

    • online identifiers.

    • date of birth.

    • identification number.

  • Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.

  • You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything. Information from using our Platforms

  • When you access our Platforms, whether or not you are a registered user, Cape Town Carpentry PTY Ltd. processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive:

    • log information, through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit.

    • information about the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address.

    • the geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.

    • other information about you from third parties, such as social media.

 

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

 

  • We process the Personal Information we collect and receive to:

    • identify you;

    • verify your identity;

    • create a user account for you; and/or enter into a contract with you.

  • As a registered user, we also process your Personal Information in order to:

    • fulfill our contractual obligations to you when you have ordered goods in order for us to deliver those goods and process returns.

    • provide you with information, products or services you request from us. communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.

    • notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and products.

    • send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information).

    • get feedback from you which we need to develop our products and services and grow our business.

    • comply with any legal or regulatory obligations such as tax or financial laws.

    • undertake research for statistical purposes.

  • The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.

 

RETENTION AND RESTRICTION OF RECORDS

 

  • We keep your Personal Information for as long as:

    • we need it to provide our Platforms, products or services to you.

    • it is required or allowed by law and is in line with our internal retention policies.

    • it is necessary to uphold the contract between you and us.

    • you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.

  • We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.

  • By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

USER TRACKING AND COOKIES

  • When you access and use our Platforms we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.

  • Cookies are small text files placed on the device that you use to access our Platforms. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to:

    • make our Platforms more user friendly.

    • personalise your interactions with our Platforms, tailor our services and Platforms to your interests and needs, and ensure they work on your device.

    • provide advertising that is relevant to you, limit the number of times you see the same advertisement and measure the effectiveness of the advertisements on our Platforms and other websites, based on your online activities such as the websites and apps you use or content you view, and information we have about you.

    • send Opt-In marketing communication if you are not a registered user.

  • We will not use your Personal Information for any other purpose without your permission.

  • By accessing and using the Platform, you consent to our use of cookies.

OPT OUT FROM DIRECT MARKETING

 

  • You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.

WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION

  • We do not sell your Personal Information to third parties for their marketing or any other purposes.

  • We may provide or make your Personal Information available to:

    • our employees, the staff of the companies in the Cape Town Carpentry PTY Ltd. Group and/or third party service providers in order to enable them to assist us to interact with you via our Platforms for the ordering of goods or when delivering goods to you.

    • law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.

    • third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.

    • our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information.

    • our suppliers or sellers in order for them to liaise directly with you regarding any goods you have purchased, for them to comply with their regulatory obligations (for instance TV license reporting), or for any other purpose which may require their involvement.

 

SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA

  • We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems.

  • When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.

  • By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.

 

SECURING YOUR PERSONAL INFORMATION

  • We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

  • In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:

    • physical, technical and network security.

    • access controls and monitoring of access.

    • secure storage, destruction and encryption of records of Personal Information. d. Personal Information breach reporting and remediation. e. by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us.

  • Should you disclose your Personal Information to any third party other than Cape Town Carpentry PTY Ltd., Cape Town Carpentry PTY Ltd. shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.

 

KNOW YOUR RIGHTS

 

  • Having provided adequate proof of your identity, you have the right to:

    • view, correct and/or amend your Personal Information we process. Please note that as a registered user, you can do this through your user account for the Personal Information reflected therein.

    • request a record or description of your Personal Information. Cape Town Carpentry PTY Ltd. may charge a fee in order to provide you with this record of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive Cape Town Carpentry PTY Ltd. may charge an additional administrative fee or refuse the request.

    • request to have your Personal Information corrected, destroyed or deleted. Please note that you can stop being a registered user by cancelling your account. In this instance Cape Town Carpentry PTY Ltd. will only retain your Personal Information subject to any legislative requirement and/or our internal retention policy.

    • us complying with your requests upon receipt unless we have credible reason why we cannot comply.

    • us indicating where, if we cannot agree whether to correct or delete your Personal Information as requested, that a correction or deletion was requested but was not made.

    • inform you if reasonably practicable, should we change your Personal Information and this has an impact on decisions about you.

    • notify you of the action taken by us because of your request.

    • notify you of unauthorised access to your Personal Information.

    • provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request.

    • Submit a complaint to the Information Regulator.

 

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

 

  • If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

  • The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/

  • This version of the Privacy Policy replaces any preceding privacy policy provisions on our website.

We may occasionally update this Privacy Policy. When you use our Platforms the version of the Privacy Policy posted on this page applies to you.

Our Shipping Policy

DELIVERIES

  • Delivery is free on all orders over R500.00 and accordingly, if your order value is less than R500, the delivery fee will be will displayed when you checkout and recorded in your order confirmation and invoice, which will be emailed to you.

  • Delivery of your order will be made 3 to 10 business days from the date that your order confirmation is sent to you, except during sales and/or special events, such as Black Friday or Cyber Monday, when delivery may take up to 14 business days.

  • We do not guarantee that your Order will be dispatched or delivered on any particular date and time.

  • Your order will only be delivered to a valid address in South Africa, on business days between 08h00 and 17h00 and you, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of your order.

  • Two attempts will be made to deliver your order and should you fail, refuse or neglect to be available and accept the order after 2 attempts, you may be liable for additional delivery charges or we may elect to cancel your order, in which event we will refund you the full transaction value less delivery charges already incurred and a reasonable administration charge.

TRACKING YOUR ORDER

 

  • Within 48 hours of your order having been shipped, you will receive an email confirmation containing your shipping details, a tracking number and a link to track your Order.

  • When your order is delivered you must inspect the Products and be satisfied that the Products conform to the quality and quantity you ordered and are free from any defects.

  • You are not able to return any Products to Us with the courier and if you wish to return the Products, You must follow the returns procedure obtainable from info@capetowncarpentry.co.za

 

ORDER ASSISTANCE

 

  • If you require assistance with your order or have made a mistake with your order, please contact us on 021 569 9339 or 078 862 6639 or info@capetowncarpentry for assistance.

Our Return Policy

  • For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

  • In addition, please note the following:

    • Products can be returned only in the store in which they were originally purchased; and

    • the following products are not eligible for return:

      • custom made products (i.e. products not sold on our website or in our stores)

      • gift cards

      • any product painted and / or treated