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FAQs

Information You Need

What is MDF

Medium-density fibreboard (MDF) / Supawood is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, often in a defibrator, combining it with wax and a resin binder, and forming it into panels by applying high temperature and pressure.
MDF is generally denser than plywood.
It is made up of separated fibres but can be used as a building material similar in application to plywood.
It is stronger and denser than particle board.

How do I place a custom order?

Please email your request to info@capetowncarpentry.co.za. Kindly include the following details:

  • The size of the product (Height x Width x Length)

  • The thickness of MDF you would like the product in (we offer 3mm, 6mm, 9mm and 16mm)

  • Your email and cellular contact info (including your company name and VAT number)

  • If possible, please include an image of the product you would like to be quoted on

Now sit back and wait for our design team to get to work! We will contact you within 1 x business day.

What is your turn-around time on custom orders?

We know how exciting it is to see your own design "brought to life"! 
Depending on how busy our Workshop is, we endeavour to have your product in your hands within 3 to 7 working days from receipt of payment in our FNB bank account (please add 2 to 5 working days if we are delivering the product to you).

What are the payment options?

You can checkout online via our Paypal service.

Or pay cash when you collect the stock from our office.

Finally, you can settle your purchase via Electronic Funds Transfer (EFT). Please note that no stock will be released until the full amount reflects in our FNB bank account.

Do you sell gift cards?

We sure do! They are available from our shop only, and are valid for 12 months from date of purchase.
All gift cards are issued in electronic format, and can be redeemed at our online check-out, or in our shop.

What is your return policy?

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

In addition, please note the following:

  • Products can be returned only in the store in which they were originally purchased; and

  • the following products are not eligible for return:

    • custom made products (i.e. products not sold on our website or in our stores)

    • gift cards

    • any product painted and / or treated by Cape Town Carpentry PTY Ltd

Do you deliver?

Yes, we do! Deliveries are made within 2 to 5 working days from the date that payment clears in our FNB bank account.

What are your opening hours?

Our shop is open on the following days:

Mondays to Thursdays : 9:00am to 18:00

Fridays : 9:00am to 16:00

Saturdays & Public Holiday's: 9:00am to 13:00

If you have any additional questions, please get in touch.